Frequently Asked Questions
Questions About CRxMembers.com
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1. What is CRxMembers.com all about?
- Food and Drug Administration (FDA), US
- Medicines Control Agency (MCA), UK
- Therapeutic Goods Administration (TGA), Australia
- Medicines Control Council (MCC), South Africa
- National Institute of Pharmacy (NIP), Hungary
- Pharmaceutical Inspection Convention (PIC), Germany
- World Health Organisation (WHO)
CRxMembers.com is a website designed to supply the highest quality affordable medicines to patients around the world. CRxMembers.com offers great-value medicines, without ever compromising on quality. All medicines CRxMembers.com offers are manufactured in facilities that have been approved by any and/or all of the following regulatory authorities:
The fulfillment within CRxMembers.com suppliers are always over viewed by qualified professionals including pharmacists. There is also a governing system that helps CRxMembers.com review the medicines from all sources so that the meds are not just inexpensive, but also of the highest quality, including control of dispensing and shipping. Dispensing is done under the supervision of pharmacists.
CRxMembers.com is in business for you. CRxMembers.com has put into place SSL pages to protect your e-commerce. A secure page means that the information you type into our website is encrypted before transmission over the internet, and it is secure. CRxMembers.com has also done everything possible to insure the highest standards for the meds you are purchasing.
There are significant savings for most people, even from people who only have co-pays on their existing insurance. From a numerical standpoint, we see anywhere from 40-90+% actual savings, which can be hundreds and hundreds of dollars annually. Everyone's savings will be different based on the meds needed, but yes, everyone will save!
From transmission to fulfillment, everything is confidential We use SSL on the internet. Your information is not (legally) accessible by anyone not involved in the fulfillment of your order. We do everything we can to protect your information. CRxMembers.com never sells, rents, or gives away any information, much less the information about you. Plus, all orders are shipped in discrete packaging direct to your designated address.
The people who are key to the inner workings of CRxMembers.com have been helping people with medicines since 2006.
Inquiries of this nature can be sent via email and will be forwarded to the appropriate person who will get in touch with you. Please be detailed in your email and provide adequate contact information.
How CRxMembers.com works
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1. Select the meds you want to order.
First you need to select your meds from the CRxMembers.com website. You do this by going through the SEARCH section and choose your meds and the quantities of each one. If you cannot find any particular medicine you want, just e-mail to us and ask if we can source it for you.
Once all of your meds have been selected, you can click on CHECKOUT. If you ever experience any problems or just not sure of something, please CONTACT US and we will do everything possible to assist you. We are here to help you!
When CRxMembers.com receives your order, they will fulfill and ship your order as quickly as possible. However, please note that there may be problems with your order such as medicines that are backordered or something particular with your order at the time. CRxMembers.com strives to have your order fulfilled as soon as possible, and yet if we cannot do this quickly (for whatever reason) we will contact you and resolve the situation — even if it means that you get a full refund. Your satisfaction is our number one goal. So your order will get processed smoothly, or we will talk with you and resolve whatever it is.
CRxMembers.com has tracking and shipment details on every single order. After the pharmacy has shipped your order it is possible to monitor your order until its successful delivery, but NOT at every moment at least not right away. Most shipments can only be tracked after they have cleared your country's customs department. CRxMembers.com ships a variety of ways depending on where you live and what meds are being shipped. If you will make note of your order date, you can make an educated estimate as to when your order will be delivered. If for any reason your order has not been delivered during that "reasonable time period", then you should contact us so we can a trace your order, or we might reship your order asap, or we can even refund to you as per our guarantee. Bottom line is we are here to help all of you!
Hopefully your order arrives safe. CRxMembers.com exists so that this happens for every order, and that we help people and make a difference in their lives. Please refer your friends. Please send to us any testimonials you might want to offer. As CRxMembers.com stated above, we will do every single thing to help you get your meds!
Order Related Questions
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1. How long does it take to get my order; how should I plan?
We say to allow up to 30 days. We say to plan ahead for your orders. However, many times your order will arrive in two weeks. But again, please plan for 30 days to be safe. Please note that with the current pandemic conditions, it sometimes takes longer for meds to be delivered. Please, order in advance and be patient! It is worth the wait!
Yes and no. Go ahead and place your order. But each order will depend on several variables such as the type of meds ordered, their strength, your address ie country, and of course the supply at the pharmacy (which is usually not the problem). Most of the time, you can order 3 — 6 or even 9 months supply, but our source pharmacies reserve the right to request additional shipping charges. Also, depending on the destination country, there is a limit - a maximum import of 90 days supply, then the pharmacy might need to split the order into separate packages so this regulation can be met. CRxMembers.com might need to contact you if this happens, and additional shipping charges paid by you.
All meds from CRxMembers.com are usually sent with a minimum of one year expiration date. For some reason, if you need a longer expiration date, then contact us prior to your order and see if we can help you achieve this. For most meds, this is usually not a problem.
There are several reasons. The number one reason is definitely "competition". Anywhere in the world where competition is allowed, prices are fair — and fair for the same exact meds found elsewhere. And likewise, it is also true that anywhere in the world where competition is suppressed the prices are higher and "fixed" etc. CRxMembers.com found this out years ago. CRxMembers.com bases their pricing on actual costs of meds in the world (based on the highest quality meds only) and the actual per unit cost for the meds is not highly inflated as is the case within many countries (even Canada).
Again, the answer is Yes, the actual medicine is the same, and No, perhaps the brand name on the box might be different. CRxMembers.com is interested in the actual CHEMICAL which is the true medicine. CRxMembers.com sources deal in many so-called "brand" names. Brands for one country might be different than another. CRxMembers.com looks beyond the so called "brand name" on the packaging and is interested in exact chemical medicines. So the word "generic" comes into play and the word "generic" is usually a political term meaning "Did the med become competitive in the jurisdiction (country) that we are shipping to." Bottom line is that CRxMembers.com deals in medicines that are the exact same and they contain exactly the same active ingredient as their so called "branded" drug — no matter what brand and what country you are talking about. In other words, all orders are shipped with the exact the same chemical medicine but the only difference MIGHT be the name of the manufacturer, and it might not — it might be YOUR exact brand. But CRxMembers.com guarantees it is the exact correct medicine, the exact medicine and the exact same potency and the exact same effectiveness no matter what the brand. The medicine is always the same.
There are thousands of meds in the world. There is no way CRxMembers.com can list all of them. Most of the most popular meds are listed and the website is updated frequently. Some of the time people do not know how to spell their meds and so they cannot find them even though they are listed. By looking under "generic" for the exact chemical name, sometimes you can see more options than by trying to find your particular brand name. In any case, if you need help and cannot locate your medicine, then please contact us. We are here for you, and we would be more than happy to assist you, even if it means we need to check with our sources to see if we can find your particular medicine for you. NOTE: We do not ship narcotics, sleep aids, etc.
Yes, CRxMembers.com can ship meds for more than one person to the same household address. This usually happens for a husband and wife who order both their medications at the same time and yet only pay the shipping cost once. Simply search for all your meds at one time, go through the checkout process, and then all the meds are shipped to one address. We want to do anything we can to help you save money!
CRxMembers.com exists only for you, so of course there is a 100% Satisfaction Guarantee. But please do not abuse this policy. CRxMembers.com wants to help you. We do not want to raise prices. So please talk to us and let's resolve any problems. However, IF FOR ANY REASON, your medicines are not delivered, or perhaps they are damaged, then CRxMembers.com will make it right for you and ship another order to you, or whatever it takes to help you successfully. From our end, we can successfully issue a full refund. In the case where your med order has not arrived, CRxMembers.com asks you to first allow 30 days from the date the order was shipped. If after those 30 days, your med order has still not arrived, or if you received any notification that your package was on hold or returned to sender, then we will act quickly and resolve your order. Please contact us no matter what the problems are.
Yes and and no. If your order has already been fulfilled and shipped from the pharmacy, we cannot cancel the order. Unfortunately, we also cannot re-stock any meds if they are returned to us, because of safety concerns. Do not ship the meds back to us. Let's talk, and let's see what the problems are and if we can resolve the situation. In the case where your order has not been dispatched, most times the pharmacy will charge a $10.00 USD cancellation fee. Obviously, if the reason for cancellation is due to anything on the side of CRxMembers.com and their sources, there will be no cancellation fee whatsoever. But let's communicate first to see if we can find a good solution.
CRxMembers.com ships in plain, discrete packages. Your privacy is protected. Most meds are shipped in either bubble safety envelopes or small cardboard boxes.
Should any of your meds that you ordered be temporarily not available (back-ordered) then CRxMembers.com will contact you. CRxMembers.com will let you know WHEN the medicine will be available, or if any other options might be available to you, and/or give you the option to get partially refunded or receive a credit. If your medicine is in stock at another supplier, even at a higher price, CRxMembers.com will secure that medicine for you and NEVER charge you anything extra. CRxMembers.com will even pay the additional shipping charge. Rest assured that only in special circumstances will CRxMembers.com need to charge you more, and we will always contact you to obtain your consent if that happens.
It is usually possible if you contact us immediately. If the order has been sent for fulfillment it MIGHT NOT be possible to change it. CRxMembers.com certainly wants your order to be right, and we will do everything we can to get it right. We just cannot guarantee that we can do this all the time. Please understand this, and contact us as soon as you realize something was ordered wrong.
We do not know. We do not bill any third parties, including insurance companies. You will receive a receipt in your shipment, so please use this to process a claim with your insurance company. If you need anything else, then contact us with details, and we will do everything we can to help you.
Payment Related Questions
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1. What kinds of payment does CRxMembers.com accept?
CRxMembers.com can accept payment via your checking account with online orders.
Shipping Related Questions
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1. What happens when my order is refused by customs in my country?
It sometimes happens. But it only happens less than 1% of the time, but yes sometimes it does happen. When it does, please contact us and inform us. Read the following for your education, but the bottom line is that we will re-ship to you and make sure you receive your medicine at no additional cost to you. Here is some interesting information for you:
Why would the customs from my country refuse my order (return to sender)?
All packages and mail are subject to the customs of your country (all countries). It is their job to accept or deny all mail and packages and not just medicine packages. In regards to medicine packages, there is no way for customs to know if your medicines are legitimate, so all medicines are usually returned to the originating pharmacy no matter what. In other words, in random searches of packages, all meds are usually returned. Most packages of legitimate meds are not searched, and therefore successfully delivered.
Does this have anything to do with medicine being fake or inferior?
No absolutely not. CRxMembers.com does everything to protect its members. We use SSL and other online features to protect from financial fraud, and we use the best high quality meds from certified manufacturers that are approved by many international authorities including the USFDA, MCA, TGA, MCC, NIP, PIC, and WHO. There is no way, fake or inferior products can be slipped into the fulfillment of these medications.
What happens to the order when customs refuses it?
First simply contact us to let us know (you usually get a letter). The quicker we know, then we can reship to you. The order usually is shipped back to the CRxMembers.com pharmacy with the meds untouched. We guarantee our shipments to you and so we reship a free new order to you right away even before the other order comes back to the pharmacy. We reship right away as soon as you inform us, so the time period for receipt starts again, so you can hopefully expect your order in a couple of weeks.
Contact us and let us know. CRxMembers.com only ships one way, so we cannot shorten the shipping time, but we can help in other ways. We can make sure the fulfillment center knows that you are pressed for time and we can probably save you a couple of days in the fulfillment process. However, we cannot guarantee anything. We hope that your med order will ship right away and we hope and pray that the shipping is not delayed for any reason. Simply put - we will help you all that we can, but after your order is placed, it really is out of our control to speed it up in anyway. If you need meds right away, please get them locally.
Yes and and no. If your order has already been fulfilled and shipped from the pharmacy, we cannot cancel the order. Unfortunately, we also cannot re-stock any meds if they are returned to us, because of safety concerns. Do not ship the meds back to us. Let's talk, and let's see what the problems are and if we can resolve the situation so that you are Blessed by our service to you. In the case where your order has not been dispatched, most times the pharmacy will charge a $10.00 USD cancellation fee. Obviously, if the reason for cancellation is due to anything on the side of CRxMembers.com and their sources, there will be no cancellation fee whatsoever. But let's communicate first to see if we can find a good solution.
Delivery Related Questions
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1. How do I inspect my meds?
CRxMembers.com ships legitimate medicines. Therefore all of the meds come in the manufacturers' packaging that contains lot numbers and expiration dates, and all of this can be double checked with the manufacturer. Plus, all of the CRxMembers.com meds come with original instructions. Many of the meds even come in blister packs with manufacturer information directly on the blister pack. You never have to be concerned about CRxMembers.com meds.
There are times when there are large orders, and the pharmacy might need to divide the order into two (or more) separate shipments. They are usually shipped separately a few days apart so receipt will be separated by a few days. Be sure to look for the 2nd shipment, and if you do not receive the total order, please contact us so we can make it right. Also, contact us if you have any questions.
Maybe yes, and maybe no. There are the same exact chemical medicines manufactured for different "brands" and sometimes by different manufacturers, that look different. The results can be different shapes, colors, and sizes of the tablets or capsules, but they will always be the exact same chemical medicines. You might receive the same meds as you are used to, and then again you might not. In any case, it is the same exact chemical composition, and they might differ slightly to distinguish them from their different manufacturers. This in no way affects the potency and the effects of the meds. CRxMembers.com makes sure that it has picked very good legitimate sources.
We can help you. For any reason your order was returned, you can pay the shipping charges and we will re-ship to you. But you need to contact us. Sometimes people go out of town and the shipment notice appears, and yet no one is there to sign for it. You need to contact us and let us know.
Why? If the meds are damaged or if they are the wrong meds, then yes. Otherwise, absolutely not. CRxMembers.com will re-ship the correct meds to you, or will replace damaged meds. But CRxMembers.com cannot allow any medicines to be returned or refunded otherwise.
See the above answer. Contact CRxMembers.com immediately so we can re-ship the correct meds, and we will inform the fulfillment center. This should never happen.
See #5 above. Contact CRxMembers.com immediately so we can re-ship new meds to you.
Other Questions
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1. Having trouble ordering?
Contact CRxMembers.com immediately so we can help you. Helping you is our priority.
We care. Yes it's true that we source the best meds from the top pharmaceutical companies in the world from regions with the best competitive pricing while never sacrificing quality. 30,000 orders and counting says something. If there is anything we can do to help you, we want to know.